About Us

Who We Are
Renewal Rocket is a boutique consultancy born from a simple but urgent observation: in high-growth SaaS, post-sale execution determines whether today’s customers become tomorrow’s champions—or tomorrow’s churn report. Our team of former Chief Customer Officers, revenue operators, and data scientists turns that execution into a science, igniting net-revenue retention and expansion for tech companies from Seed stage to pre-IPO.

Our Story
Our founder spent two decades leading Customer Success and CX teams at global names like Microsoft and Slack, only to watch promising scale-ups stall because their post-sale engines never matured as fast as their sales funnels. He launched Renewal Rocket to give those companies executive-level firepower—minus the full-time overhead—and to prove that disciplined customer operations can be the fastest growth lever in the business.

Our Mission
Ignite sustainable, customer-led growth for high-velocity B2B companies.

We fuse executive expertise, data-driven frameworks, and pragmatic automation to turn every customer interaction into compounding revenue and lifelong advocacy.

What Makes Us Different

Operator DNA, Not Career Consultants - Every engagement is led by an executive who has owned renewals, board decks, and midnight outage calls—so advice comes battle-tested, not hypothetical.

Outcome-Linked Fees - We’re allergic to “activity-based billing.” A portion of our compensation is tied to measurable outcomes—NRR, churn, cost-to-serve—so our incentives stay glued to yours.

Speed to Impact - Fractional leaders onboard within 10 business days; AI pilots ship in under 60. We hit sprint speed while others are still writing scopes.

Framework + Flex - Yes, we bring playbooks, but they’re modular and rebuilt for you to insure they can be slotted into your stage, tech stack, and culture instead of forcing a one-size-fits-no-one methodology.

How We Work

Listen First: A compressed discovery captures objectives and constraints in week one.

Design & Pilot: We co-create a roadmap, then test in a low-risk slice of your customer base.

Operationalise & Transfer: Repeatable processes, dashboards, and enablement turn quick wins into durable muscle.

Exit Cleanly: We measure, document, and coach your team to run the engine long after we’re gone.

The Impact So Far

$32 M ARR Saved

Average NRR lift of 17 pp within first 6 months

3.5× faster payback vs. traditional advisory firms

Client CS teams in 22 countries empowered through training and playbooks

$22 M ARR created through Customer Expansion Plays

Meet the Leadership
Patrick Ferdig, Founder & Principal—former CCO with 20+ years in global post-sale leadership. Backed by a bench of fractional VPs, CS Ops architects, and AI specialists ready to plug into your org.

Let’s Talk
If you’re ready to convert churn risk into rocket fuel, lets chat.